Here are some Frequently Asked Questions and common concerns of our customers, if you have other questions, please just send it to contact@lunawolfvintage.com

HOW TO SHOP ONLINE?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the 'Shopping Cart' button on the top right of any page.

HOW DO I CHECKOUT?

Once you are ready to checkout with the items in your shopping bag, click on the 'checkout' button in your shopping cart. You may then choose to pay by PayPal or by Credit Card.

ITEM AVAILABILITY

The majority of our items are one off pieces. The item availability is listed in the product details page. All colors and sizes available will be shown when applicapable and available to add to the shopping bag. Colours and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

DO YOU HAVE SIZING INFORMATION?

We try to include as much accurate sizing information for each product as possible. Sizing and cut will vary between products. If you are uncertain on how a product fits, please contact us by email.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

WHEN WILL MY ORDER WILL SHIPPED?

Orders placed Monday-Friday will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 3 PM ACDT will begin processing the next business day. Orders placed on Friday after 3 PM ACDT will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Delivery times in Australia is between 3-6 business days. Delivery times for International orders are between 3-10 business days. If you would like your order sent express please contact us at contact@lunawolfvintage.com. 
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

DO YOU HAVE A RETURN POLICY?

Unfortunately, as most of our items are one off pieces or pre-loved clothing, they are purchased as is and we do not accept returns unless item is damaged beyond wearability. We take care of our clothing and if any of our products are damaged or marked, we will be honest about it in the items descriptions. If you are located in Adelaide, we may be able to offer an in store trade. Our store is located at:
Shop 25 Regent Arcade
101-109 Rundle Mall
Adelaide, SA, 5000.

DO YOU WHOLESALE ?

We do! If you have your own retail space and would like to stock your own vintage, we can help! Contact us by email at contact@lunawolfvintage.com for more information.